HARARE – Budget airline Fastjet Zimbabwe has issued a public apology to its customers after a spate of recent flight delays and cancellations disrupted travel schedules, admitting that its usually strong on-time record had slipped.
In an open letter to passengers and business partners on Thursday, the airline said its on-time performance — long considered one of the best in the region — had fallen short of expectations in recent weeks.
“We have delayed you and, in some cases, amalgamated flights, resulting in disappointing you, our valued customers. For this, we are sorry,” said Fastjet spokesperson Nunurai Ndawana.
The airline, which this week marked its 10th anniversary since launching operations on October 28, 2015, said it was taking corrective measures to restore reliability.
“Several issues within and beyond our control have caused these disruptions. Our teams are working on corrective and remedial actions to address these challenges,” the company said.
Fastjet pledged to “regain customers’ trust” and return to the service standards that helped it earn a reputation for punctuality.
The carrier operates domestic and regional routes from Harare, Bulawayo and Victoria Falls, and is celebrating a decade in Zimbabwe’s skies this week.
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